Frequently Asked Questions

Last Updated: May 19, 2026

Find answers to the most common questions below. If you do not see what you are looking for, contact us and we will help.

Ordering

How do I place an order?

Browse our catalog, add items to your cart, and check out. You can search by part name, part number, or use our Year/Make/Model search tool to find parts that fit your vehicle.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, contact us as soon as possible at customerservice@roguepowersports.com or call (888) 459-3187. Once an order has been shipped, it cannot be canceled. You would need to follow our return process instead.

Can I change my shipping address after ordering?

Contact us within 24 hours of placing your order at customerservice@roguepowersports.com. If the order has already shipped, we may not be able to make changes.

Will I receive an order confirmation?

Yes. You will receive an email confirmation immediately after placing your order. If you do not see it, check your spam folder. If it is still missing, contact us with your order details.

Shipping and Delivery

How much does shipping cost?

Shipping is free on every order within the contiguous United States (lower 48 states). No minimum purchase required. Oversize items that require freight shipping may incur an additional charge, which will be shown at checkout.

How long does shipping take?

Most orders ship within 0 to 1 business days and arrive within an estimated 2 to 7 business days, depending on your location and the product. These are estimates, not guarantees. For full details, see our Shipping Policy.

Do you ship to Alaska, Hawaii, or Puerto Rico?

We can ship to Alaska, Hawaii, and Puerto Rico, but free shipping does not apply. Contact us at customerservice@roguepowersports.com with the items you want and your address, and we will provide a shipping quote.

Do you ship internationally?

At this time, we only ship within the United States.

Do you ship to APO/FPO/DPO (military) addresses?

Yes. Military orders ship via USPS Priority Mail.

How do I track my order?

Once your order ships, you will receive an email with a tracking number and a link to track your package. If you have not received a shipping confirmation, email customerservice@roguepowersports.com with your order number.

My tracking has not updated. What should I do?

Tracking information can take 24 to 48 hours to update after your order ships. If it has been more than 48 hours with no movement, contact us and we will investigate with the carrier.

My order arrived damaged. What do I do?

Contact us immediately at customerservice@roguepowersports.com or call (888) 459-3187. Take photos of the damage (packaging and product) before discarding anything. We will work with the carrier to resolve it. Do not refuse the package unless the driver is present and you can show them the damage.

Returns

What is your return policy?

We accept returns within 30 days of delivery for unused, uninstalled items in original packaging. A Return Authorization (RA) number is required before sending anything back. For the full policy, visit our Return Policy page.

How do I start a return?

Email returns@roguepowersports.com or call (888) 459-3187 with your order number and reason for return. We will respond within 3 business days with your RA number and shipping instructions.

What is Return Protection?

Return Protection is an optional service you can add at checkout for a small one-time fee. If you need to return an eligible item, we provide a free prepaid return shipping label. Without Return Protection, return shipping is your responsibility. See our Return Policy for full details and pricing.

Who pays for return shipping?

If you purchased Return Protection at checkout, we provide a free prepaid label. If you did not, you are responsible for return shipping costs. For defective, damaged, or incorrect items, we always cover return shipping at no cost to you.

Where do I ship my return?

Is there a restocking fee?

No. We do not charge restocking fees.

How long does a refund take?

Once we receive and verify your return, refunds are processed within 5 business days to your original payment method. It may take an additional 2 to 3 business days for the credit to appear on your statement, depending on your bank.

Can I exchange an item instead of returning it?

Yes. Contact us and we will set up an exchange. If the new item costs more, you pay the difference. If it costs less, we refund the difference.

Products and Fitment

Are you an authorized dealer?

Yes. Rogue Powersports is an authorized dealer for over 1,100 motorcycle, ATV, UTV, and powersports parts and accessories brands. Every product we sell is genuine and backed by the manufacturer's warranty.

How do I know if a part fits my vehicle?

Use our Year/Make/Model search tool on the website to filter products by your vehicle. However, the YMM tool is a guide, not a guarantee of compatibility. Vehicles may have been modified, or sub-model variations may affect fitment. If you are unsure, email us at customerservice@roguepowersports.com with your year, make, model, and the part you are considering.

A part showed as compatible but does not fit. What now?

Contact us. If the fitment data on our website was incorrect, we will cover return shipping. If the part does not fit due to vehicle modifications or a sub-model variation, our standard return policy applies.

Are your products new?

Yes. We sell only brand-new, factory-sealed products. We do not sell used, refurbished, or open-box items.

Can I order a part that is out of stock?

Contact us with the part number and we will check availability with the manufacturer. In many cases we can source it and provide an estimated timeframe.

Warranty

Do your products come with a warranty?

Yes. All products are covered by the original manufacturer's warranty. Warranty terms and duration vary by brand. Visit our Warranty page for details.

How do I file a warranty claim?

Contact us at customerservice@roguepowersports.com or call (888) 459-3187 with your order number and photos of the issue. We coordinate directly with the manufacturer on your behalf.

What is the difference between a return and a warranty claim?

A return is for unused items you want to send back within 30 days. A warranty claim is for products that fail or are defective after use. Different processes apply to each. See our Return Policy and Warranty pages.

Payment and Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Afterpay (buy now, pay later). All payments are processed securely.

Is my payment information secure?

Yes. Our website uses SSL encryption and our payment processors are PCI-DSS compliant. We never store your full credit card number on our servers.

Do you charge sales tax?

Sales tax is collected where required by law. The applicable tax amount is calculated and displayed at checkout based on your shipping address.